How Are Your Items Shipped?
All watches are packed carefully by us in purpose made boxes. Watches will be shipped with Singapore Post from Singapore.
Our parcels will be remarked as commercial items and we will provide the correct item value to customs. We will not take responsibility should customs reject or re-value your watch.
We are not responsible for delays caused through Singapore Post or customs and we are also not responsible for any customs or VAT/Tax you may possibly incur
We try to ship within four business days.
Please note that we can ship only to a physical street address and not to a PO box.
You will receive a tracking number when shipped
What If I Want To Cancel My Order?
As long as it has not shipped we can cancel your order with a refund. Please contact as immediately if you wish to change your mind. All orders that are cancelled prior to shipping will incur a 5% restocking fee.
If you cancel your order after we shipped we will deduct a 10% cancellation fee for recalling the item. Shipping costs are not reimbursable.
What If I Am Unhappy With The Watch And Want To Return It?
If you receive your watch and are not happy with it for whatever reason, you can return it within 3 days of receipt. Shipping charges to you and back to us will not be covered by us. A 10% cancellation fee is still chargeable.
Watches cannot be accepted for a refund if they have been worn or if the strap/bracelet has been sized. Watches will also not be accepted if any signs of usage, scratches, marks are present upon us receiving it.
What Are Your Return Policies?
We observe a 3-Day Return Policy for online purchases of watches that are not as described. Any request for returns must be made via email notification within three [03] business days from the receipt of the item as evidenced by shipment records. Upon receipt of confirmed acceptance for return requests via email, you may return the item to us. We will refund the amount to you in full less shipping charges upon receipt of your item provided it is in original condition and has not been altered or tampered with. Following the above, items cannot be returned to us if the 03-Day Return Policy period has expired.
All our watches undergo a stringent check before they are packed and shipped. Extreme care and packaging is used to prevent damage during transit. However, in the rare event that the watch arrives damaged, we will repair the watch for free and send back the watch to you at our cost. Cost of returning the watch to us is born by buyer. Refunds will be processed as soon as returned items have been checked and accepted
What Type Of Warranty Do You Offer For Your Watches?
The warranty provides coverage for one (1) year from the purchase date to the original owner only. Our warranty covers the watch movement and excludes: watch case, watch bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear and tear and/or physical/accidental abuse, and damage resulting from wear under conditions exceeding the watch water resistance limitations. The warranty is valid if the watches are directly purchased from us. Improper repair or warranty service performed by someone other than our authorised dealers or by us will void this warranty.
Are Your Warranties Transferreble?
No, if you did not purchase watches directly from us, you will not be entitled to any warranty request. This is because we cannot be sure of the condition that the watches were sold to you, and that they were not tempered with.
If watches are purchased as gifts, they need to be registered as such during the purchasing process so that the warranty is registered with the eventual owner.
How Do We View Your Watches Physically?
If you are in Singapore, you can arrange a time to come to our office to view the watches before deciding on your purchase. We are predominantly an online business, so are not active in trying to distribute our watches to physical shops. This allows us to keep our prices low and provide a more personalised service. We try to take as many photographs of the actual watches and describe them as best we can to give a more complete description of it so that physical viewing may not be necessary.How Much Are Your Watches And What Currency Can I Make Payment In?
International orders are charged in US Dollars. Local orders are charged in Singapore Dollars (SGD). We try our best to keep both prices consistent. If you are buying from a country other than the US, paypal will automatically calculate the exchange rate. This is because our account is in US Dollars.What Happens To Parcels Lost In Transit?
Increasingly due to lax postal administration, unreliability of certain country’s postal/ customs our watches are sometimes ‘misplaced’ and stolen. In the event of a lost parcel, we will get in contact with the courier first and try to resolve the issue.How Long Does It Take For Watches To Arrive?
Singapore Post Registered Mail or Parcel Post takes approximately 1 week for items to arrive. Naturally countries closer take a little shorter, but based on our experience it has generally taken this long. If you are dying to receive the watches, or are purchasing it for a planned event, we offer other faster services, EMS Express/ Federal Express but they cost more, so please contact us to get a quotation. Generally these services take about 2-4 working days.Why do you not have a shopping cart, so how do I place an order?
We try to keep things simple and personal here. So we rather be communicating with our customers directly as opposed to having them just click a button. At the end of the day, although we may be on the other side of the world, we are all still human and we do like to have a feel for who buys our watches. Follow the instructions on the pages and send us an e-mail stating what you wish to purchase and we will go from there.Where Are Your Watches Made?
All parts are made predominantly in china. Movements are swiss made. Assembly and testing are done in Singapore, which is where our watches are shipped from.